Privacy Policy - power tools plug

This Privacy Policy explains how Power Tools Plug (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, contact us, or place an order. We are committed to handling your data responsibly and in line with the Kenya Data Protection Act, 2019.

Who we are

Power Tools Plug, Magomano House, 1st Floor, Room 10D, Tom Mboya Street, Nairobi, Kenya. Contact: +254 708 777192, info@powertoolsplugke.co.ke.

Information we collect

Contact and order details – your name, phone number, email address, delivery address and order history when you buy or enquire.
Payment information – M-Pesa transaction details needed to confirm payment. We do not store card numbers or M-Pesa PINs.
Technical data – IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

How we use your information

To process and deliver your orders and provide customer support
To communicate with you about orders, enquiries, returns and warranty
To improve our website, products and services
To send you offers or updates where you have agreed to receive them
To meet our legal, tax and accounting obligations

Cookies

Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work correctly without them.

Sharing your information

We share personal data only where necessary: with delivery partners and couriers to fulfil your order, with payment providers to confirm payment, and with authorities where required by law. We do not sell your personal data to third parties.

Data retention

We keep your information only as long as needed for the purposes described above or as required by law, after which it is securely deleted or anonymised.

Data security

We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. This website uses secure (SSL) connections.

Your rights

Under the Kenya Data Protection Act, 2019, you have the right to access your personal data, to request correction or deletion, to object to certain processing, and to withdraw consent. To exercise these rights, contact us at info@powertoolsplugke.co.ke.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published on this page.

Contact

For any privacy questions or requests, contact us at +254 708 777192 or info@powertoolsplugke.co.ke.

Last updated: July 2026