Shipping & Delivery Policy - power tools plug

At Power Tools Plug we deliver power tools, solar equipment, generators and accessories to customers across Kenya. This policy explains where we deliver, how long it takes, what it costs and what to do if anything goes wrong. Last updated: August 2026.

Where we deliver

We deliver countrywide within Kenya:

Nairobi & metropolitan area (CBD, Westlands, Industrial Area, Thika Road, Rongai, Ruaka and surrounding estates) – doorstep and rider delivery.
Major towns (Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Meru, Machakos, Kisii, Kericho and others) – courier delivery.
All other regions – via trusted couriers to the nearest agent, town or pickup point.
In-store pickup at our shop: Magomano House, 1st Floor, Room 10D, Tom Mboya Street, Nairobi.

Delivery Options & Timelines

Orders are processed during our business hours, Monday to Saturday, 9:00 AM to 5:00 PM. Orders placed on Sundays or public holidays are processed on the next business day.

Delivery timelines begin once your order, payment, stock availability, and delivery details have been confirmed.

Nairobi Delivery

Doorstep / Rider Delivery: Same-day delivery for orders confirmed before 5:00 PM, subject to stock availability and rider availability. Orders confirmed after 5:00 PM are normally delivered on the next business day.
Pickup Point / Agent Collection: Approximately 1–2 business days within Nairobi.
In-Store Pickup: Orders can be collected from our shop once the order and stock have been confirmed. Same-day collection may be available for orders confirmed during business hours.

Upcountry & Other Regions

Pickup Point / Agent Collection: Approximately 2–3 business days for most upcountry locations.
Courier to Major Towns: Approximately 1–3 business days after dispatch through reputable courier and parcel services such as G4S, Wells Fargo, Fargo Courier, or coach parcel services.
Remote & Other Locations: Approximately 2–5 business days after dispatch, depending on the destination and courier service.

Please note: Delivery timelines are estimates and may vary depending on the destination, courier schedules, weather, public holidays, and other circumstances beyond our control.

Delivery Charges

Within Nairobi: KES 300 standard delivery fee.
Outside Nairobi: KES 500 standard delivery fee for most orders.
Heavy or Oversized Items: Additional courier charges may apply to items such as generators, compressors, large solar panels, machinery, and other bulky products. Any additional charge will be confirmed with you before dispatch.
In-Store Pickup: Free when collecting from our shop on Tom Mboya Street, Nairobi.

Important

Your applicable delivery charge and delivery method will be shown or confirmed before dispatch. We will not send an order with unexpected delivery charges payable on arrival.

For urgent deliveries or specific locations, please contact us before placing your order so we can confirm the available delivery option and estimated delivery time.

Order confirmation & tracking

After you place an order, we confirm availability and delivery details by phone, WhatsApp (+254 708 777192) or email. For courier shipments we share the courier name and tracking or waybill number so you can follow your parcel to your town or pickup point.

Receiving your order

Please inspect your item on delivery. For fragile or high-value equipment, confirm the package is sealed and undamaged before you accept it. If anything is wrong, report it immediately so we can put it right (see our Return & Refund Policy). Warranty information is provided on the applicable product page and is subject to the manufacturer’s warranty terms where applicable.

Missed or failed deliveries

If our rider or courier cannot reach you because of an incorrect address, an unavailable recipient or an unreachable phone, we will attempt to reschedule. Repeated failed deliveries or refused parcels may attract a re-delivery fee. Parcels held at a courier agent should be collected within that agent’s holding period.

Delays beyond our control

Delivery times are good-faith estimates. We are not liable for delays caused by circumstances outside our control, including weather, traffic, courier backlogs, incorrect delivery details or public holidays. We will always keep you updated.

Damaged, defective or incorrect items

If your item arrives damaged, defective or not as ordered, contact us within 24–48 hours of delivery with photos. We will arrange a replacement, repair or resolution in line with our Return & Refund Policy. Warranty information is provided on the applicable product page and is subject to the manufacturer’s warranty terms where applicable.

Contact us

Power Tools Plug
Magomano House, 1st Floor, Room 10D, Tom Mboya Street, Nairobi
Phone / WhatsApp: +254 708 777192
Email: info@powertoolsplugke.co.ke
Hours: Monday to Saturday, 9:00 AM to 5:00 PM